To whomever it may concern: (A letter I sent to Starbucks).
I generally don’t give negative feedback, however, the people who work at the store on 7th and Pennsylvania in Washington, D.C. (which is across the street from where I work) are infamously rude to their patrons.
Usually, it’s just a blatant disregard for common courtesy. However, lately it’s been worse. For starters, they like to yell across the counter, making people feel like barnyard animals. And they will not take twenties. I understand this happening from time to time due to lack of change, however it happens often, perhaps planning better to avoid this would be a better technique? Another problem, which happened today as a matter of fact, was that they ran out of iced coffee. And the absurdity of this was nearly laughable. They had coffee, they had ice, but we were not able to order iced coffee. (I felt like Jack Nicholson in Five Easy Pieces). When I asked the cashier why they were out of iced coffee she merely answered,
I do not know. I am only a cashier.
I could go on an on about the rudeness spewing from this location, really. But I won’t bore you with the details. I will say this, however, that particular location is in a highly reputable area. They serve senators, congressmen, businessmen, tourists, people from all over the world. I should hope that a location with such a hi-level exposure would be a shining example of how a Starbucks would like to be recognized, and quite frankly, it is not. Contrary to the desired relaxation coupled with coffee shops, I leave there stressed out and annoyed. And lately, I have wondered why it is I keep returning.
Finally, I like Starbucks. I like their fair trade. I hear that Starbucks treats their employees fairly well, unlike many large franchises today. I hope something is done to fix this problem, because I rather enjoy the convenience and the coffee.
Thank you for reading,
(Either I don’t have enough to do, or I’m just a big bitch today. But I could resist, given the iced coffee and all).